Customer Service

Shipping & Delivery

Orders will be shipped by United States Postal Service or Federal Express Ground shipping at no charge within the fifty United States.

Products that  are stocked in our US warehouse are typically shipped within 3-5 business days. Items in our German warehouse will typicall ship in 3-4 weeks.

Product numbers 4000000 to 4999999 come from the factory in Germany. Product numbers 5000000 to 5999999 ship from our San Francisco warehouse.

Backorders are almost always fulfilled in three to four weeks.

Returns

If you are not satisfied with your Two Cherries tools, you may return any unused product in original condition within 30 days of purchase.

Prior to returning any product, please e-mail us with your name, order number and your reason for the return. Here is the address to send them to:

Two Cherries
Attn: Returns
3450 Third Street – 3B
San Francisco, CA 94124

We will refund the amount you paid for the product as well as your freight costs. In addition we will include a return shipping allowance equal to standard ground shipping rates. Credit will be refunded to the original credit card used for purchase.

Please note that it may take 2-3 weeks to process returns and apply the refund to your credit card.

If you would like to exchange items, please return the original product for a refund using the directions above, and re-order the product you would like.